One of my family’s favorite places for wings and steaks is Applebees. I should say it used to be our favorite place, but I will touch on that later. About once a month or so we would get together and go to our local Applebees on Queens Blvd in Rego Park, NY. The kids would usually order from the children’s menu and my husband and I would have their 2 for $20 or 2 for $25 combos. We would get a steak or chicken dish with one appetizer. Our favorite pastime was ordering buffalo wings with blue cheese on Friday nights. My husband would usually pick the wings up and we would eat them at home while watching a movie. We really love their wings and especially their blue cheese. One thing they could never get right though in the 10 years we were ordering wings was the amount of blue cheeses we ordered. When placing the order I would tell them we wanted 5 blues cheeses. And I would repeat this request. Every time my husband would go to pick up the order there would be 1 or 2 blue cheeses but never the 5 we requested. He would then have to wait for them to get the blue cheeses from the kitchen. It was very inconvenient to make him wait each time. We eventually spoke to a manager about this issue but it didn’t change things. Well let’s just say that our love for their wings overshadowed this lapse in customer service. So we continued to order hoping that one day they would get their act together.
Several months ago we noticed some changes at this particular Applebees. I am pretty sure they changed management because there were a bunch of new faces running around. They upgraded the interior but they didn’t upgrade their customer service.
On a recent Sunday evening we decided to all go there for wings but we would eat in this time. We asked to be seated in the bar area since they offer happy hour wing appetizer and drink deals there. At first they gave us a bit of an attitude when we asked to be seated there. They didn’t say it but the hostess looked at our kids, as if to say kids are not welcome in this section. Being that this is a family restaurant I saw no problem with this. After we were seated for a couple of minutes the bar waitress came to our table. We asked her if wings were part of happy hour. She said yes but then said they had run out of wings. “Are you kidding”, I said. “How does a restaurant run out of wings on football Sunday”, my husband chimed in. After coming to grips with this we decided to order drinks. I ordered a Bahama Mama and he ordered a Long Island Iced tea both with little ice. We don’t like our drinks getting watered down by all the ice they usually put in drinks. Anyway when the waitress returned both my husbands and my drinks were filled with ice. I mentioned this to our waitress and she said if you tell them little ice the glass won’t be full. I said are you kidding we request this all the time and never have a problem. The waitress took my drink and went back behind the bar. I could see her talking to the bartender. When she came back with my drink the large & tall glass was half full with 2 ice cubes in it. I was like, “What’s this?” She said that this what they give you when you say no ice. I immediately realized that this waitress was messing with me and was just trying to spite me. My husband said, “We’ve been coming here for ten years and never had this issue before”. I then asked to speak with the manager. When the manager arrived I told her why I was upset and also included that we’ve been loyal customers for 10 years. To my surprise she defended the bar waitresses actions. She said sorry this is what happens when you ask for little or no ice. I said, “Since when?” I said if I ask for Glass of Coca Cola with no ice would they bring me half filled glass as well? She then offered to add more juice to the glass. They should have done that in the first place. Instead of having a bar waitress behaving rudely to good customers. At this point my husband said let’s just pay for the drinks and leave. Our kids complained that we were leaving but it was the right thing to do. We are truly upset that Applebees of Rego Park treated us so poorly. Their negative and condescending attitudes will not be forgotten. We have decided that we will no longer go to our favorite place to eat any longer. After leaving the restaurant we went to TGI Fridays on Austin street in Forest Hills. When I ordered a drink and said, “little bit of ice please”. The waiter replied, “light on the ice right? You got it”. When he returned with my drink it was light on the ice and guess what it was filled to the rim. TGI Fridays knows how to make their patrons happy.
All opinions are mine and mine alone and may differ from those of your own.